Features
Central platform with modular design
The cloud service brings together all of a company's processes (operations, projects, workflows and tasks) on a central platform. You put together the scope of functions yourself.
Here is a small tool overview:
Sales: for new customer acquisition, existing customer management, lead management, sales figures management and more.
CRM marketing: email marketing with drag-and-drop editor and tracking, customer journey (fully automated) and more. Create custom forms and templates for newsletters, mailings and landing pages with just a few clicks.
CRM service: tool includes multi-channel quotes, service case creation, customer portal with ticket system and more.
Field Service: for optimal customer support on site. "Placing the right employee with the right skills, the right tools in the right place".
MS Dynamics is well integrated with Outlook, which greatly benefits internal and external communication. The good integration of digital marketing channels makes multi-channel measures easy to implement. Thanks to the modular structure and over 500 interfaces to third-party providers, further services and functions can be added at any time.