Our service portfolio
Find out what's going on in their heads
Where are your customers' touchpoints? By no means just in service. Many departments come into play here, from marketing to sales to product management. If you want to seriously understand the customer, all the departments involved have to pull together and put all the sales-relevant information on the table.
By the way, companies should understand the customer mindset BEFORE they first appear on the company radar. Do you know what's going on in customers' minds BEFORE they first come across your website, for example?
No one wins a trophy today with good products alone. Customers today have very different expectations of interaction than they did just a few years ago. Companies score points with terrific service and outstanding customer experiences. Great Customer Experience Sells.
Customer service as an interface to emotional customer loyalty is considered one of the most decisive differentiation factors today!
What actionable and optimizable touchpoints does our company have with customers?
How do we design the journey? How do we optimize the stations that are relevant for the decision?
How can we analyze and use click behavior, email opening times and much more?